Do You Really Help Your Customers?

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Sorry for being blunt but unless you really are helping your customers and they can see that you are and also the value you create for them, you will be replaced by an app, yes an app.

Take a good look at the retailers that have closed down and then take a good look at the ones about to close down then a closer look at the ones who will never close down. The difference is the human factor interaction with your customers and the value they see from buying from you.

Do you think John Lewis the department stores will close down any day soon and replaced by an app? No, not any time sooner.

Moe Nawaz


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